Last Updated: May 2025

At Concord Behavioral Health & Wellness, we value your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you visit our website or use our products and services.

By accessing our website or using our products and services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand your rights and responsibilities regarding your personal information.

  1. Information We Collect

    We may collect the following types of information:

    • Personal Information: This may include your name, email address, phone number, postal address, and any other information you provide when filling out forms on our website or when contacting us.
    • Usage Information: We may collect information about your interactions with our website and services, such as your IP address, browser type, operating system, and browsing behavior.
    • Cookies: We use cookies and similar tracking technologies to collect information about your browsing preferences, such as the pages you visit, the links you click, and other actions you take on our website.

  2. How We Use Your Information

    We may use your personal information for the following purposes:

    • To provide and maintain our products and services.
    • To communicate with you and respond to your inquiries.
    • To improve and personalize your experience on our website.
    • To send you marketing communications, promotions, and updates if you have provided your consent.
    • To monitor and analyze website usage and trends.

  3. Sharing Your Information

    We may share your personal information with third parties, including:

    • Service Providers: We may share information with trusted service providers who assist us in providing our products and services and maintaining our website.
    • Legal Requirements: We may disclose your information if required by law, such as in response to a court order or government request.
    • SMS Text Alerts: By using our website, you consent to receive SMS text alerts regarding mental health services, appointment updates, and important news related to psychiatric care. You may opt in or out of these alerts at any time by following the instructions provided on our website. Your decision to receive or decline SMS text alerts will not affect your ability to access other features of our site.

  4. SMS Terms & Conditions

    1. SMS Communication Consent

      By consenting to receive SMS messages from Concord Behavioral Health & Wellness, you acknowledge that your contact information (e.g., mobile phone number) will be used exclusively for communication-related to your psychiatric care. Your information will not be shared with third parties for marketing purposes.

    2. Types of SMS Communications

      If you opt-in, you may receive important messages including, but not limited to:

      • Appointment reminders with your psychiatric provider
      • Follow-up care instructions and mental health check-ins
      • Billing notifications regarding your treatment or services
      • Supportive care updates and mental wellness resources (if applicable)
      Example:

      “Hello, this is a reminder of your upcoming appointment with Dr. [Name] at Concord Behavioral Health & Wellness on [Date] at [Time]. Reply STOP to opt out of SMS notifications at any time.”

    3. Message Frequency

      The frequency of messages may vary depending on your treatment plan and communication preferences. Typically, you may receive up to 2 SMS messages per week related to your psychiatric care, including reminders and wellness follow-ups.

      Example:

      “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or mental health support services.”

    4. Potential Fees for SMS Messaging

      Standard message and data rates may apply as determined by your mobile carrier. Charges may differ based on whether messages are received domestically or internationally.

    5. How to Opt-In

      You can opt-in to receive SMS communications from Concord Behavioral Health & Wellness by:

      • Submitting your consent through our online intake or appointment request forms

    6. How to Opt-Out

      You may opt out of receiving SMS messages at any time by replying “STOP” to any message. You can also request removal from our SMS list by contacting our office directly.

    7. Getting Help

      If you experience any issues or have questions about our SMS services, you can:

    8. Standard Messaging Disclosures

      • Message and data rates may apply.
      • You may opt-out at any time by texting “STOP”
      • For help, text “HELP” or visit our Privacy Policy and Terms and Conditions
      • Message frequency may vary

  1. Your Choices

    You have the following choices regarding your personal information:

    • Access and Correction: You can access, update, or correct your personal information by contacting us.
    • Opt-Out: You can opt out of receiving marketing communications by following the instructions in the communication.

  2. Data Security

    We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

  3. Changes to This Privacy Policy

    We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the “Last Updated” date will be modified accordingly.

  4. Contact Us

    If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us.